Please fill the Returns Form available in 'My Account' section of our website. As an alternative, you can also email us at firstname.lastname@example.org and mention the details of return. We will call you to validate your return request and an email will be sent to you authorizing you to send the product and confirming the address for return. You are requested to use our courier partners to send the product back safely & securely with the original packing, invoice and copy of authorizing email . If we are unable to arrange for the return pick up due to logistical constraints and you have arranged for the same, the shipping charges (subject to a maximum of Rs. 150.00) will be reimbursed to you after approval from the management of Inspired Livingg (Sneh Art Treasures India Pvt. Ltd.). The package must be received by us within 10 days of us sending you the authorising email. If we are arranging the pick up, then the products should be ready for handing over within 48 hours of receipt of authorisation email. On receipt of package by us, the product will be inspected by the Quality Assurance Team. If the product is found eligible for return, we will ensure that we replace the product. If the product is not available, we will issue Inspired Livingg credits of the appropriate amount to your account which can be used for purchasing any product from www.inspiredlivingg.com within 60 days or will offer refund via card you used to pay us or in case of COD payment, a cheque will be issued. Your returns issue will be closed within 10 days of our receiving the return package from you. If the product received back by us does not meet the criteria above, then the product can neither be replaced, nor can a refund be provided. If you still wish to get the same product back, we will be happy to do so, as long as you are willing to bear the shipping expenses. If we are sending a replacement, you will receive an email confirmation to that effect.